Rheem water heaters are praised for their reliability, energy efficiency, and advanced technology, making them a top choice for both residential and commercial use.
Rheem has been a trusted name in water heating since 1925, offering gas, electric, and tankless models. This in-depth review analyzes real customer experiences, warranty coverage, and performance data to help you choose the right Rheem water heater for your home.
Rheem Water Heater Product Lineup
Performance Platinum Series
The flagship line features powered damper technology that improves efficiency by 5-10% compared to standard models. The XG50T12DM40U0 (50-gallon natural gas) is a top seller with:
- 40,000 BTU burner
- 12-year warranty
- First-hour rating of 81 gallons
Professional Classic Series
Mid-range models like the XG50T09HE40U0 offer solid performance at lower price points:
- 40,000 BTU burner
- 9-year warranty
- Energy Factor of 0.64
EcoSense Tankless Models
Rheem’s tankless water heaters like the RTEX-13 provide endless hot water with:
- 13 kW heating capacity
- Self-modulating technology
- Compact wall-mounted design
Customer Satisfaction Analysis
Positive Feedback
Many customers report excellent experiences:
- “Our 50-gallon Rheem has worked flawlessly for 8 years”
- “The professional installation made all the difference”
- “Warranty claim was processed quickly when we needed it”
Common Complaints
Negative reviews often mention:
- Long customer service wait times (45+ minutes)
- Parts availability issues during warranty claims
- Confusion between retail vs. professional-grade models
Warranty & Reliability
| Model Series | Warranty Length | Failure Rate |
|---|---|---|
| Performance Platinum | 12 years | 8% before 10 years |
| Professional Classic | 6-9 years | 12% before 8 years |
| EcoSense Tankless | 10 years | 5% before 8 years |
According to ConsumerAffairs data, Rheem’s failure rates are comparable to competitors, though warranty service experiences vary widely.
Installation Considerations
Professional vs DIY
While some electric models can be installed by homeowners, gas units and Rheem gas water heaters with powered dampers require professional installation for:
- Proper venting
- Gas line connections
- Warranty validation
Cost Factors
Average installed prices range from:
- $900-$1,200 for 50-gallon electric
- $1,400-$1,800 for 50-gallon gas
- $2,000-$3,500 for tankless systems
Alternatives to Consider
For those comparing brands, top competitors include:
- Bradford White (higher-end professional models)
- A.O. Smith (comparable mid-range options)
- Rinnai (for tankless systems)
As noted in a Home Depot review analysis, Rheem performs well when properly installed and maintained, but quality varies between product lines.
