Low water pressure in a Navien system can often be resolved by checking for clogs in the filter, ensuring proper valve settings, and inspecting for leaks or issues in the water supply line.
Navien tankless water heaters are known for their efficiency, but low water pressure issues can disrupt both hot water and heating functions. The E351 error code indicates insufficient system pressure, often caused by leaks, faulty auto-feeders, or expansion tank problems. This guide provides step-by-step solutions to restore proper pressure and prevent future shutdowns.
Understanding Navien Water Pressure Requirements
Navien combi boilers like the NCHB-240E maintain two separate pressure systems:
- Domestic Hot Water: Operates at street pressure (typically 40-60 PSI)
- Heating System: Requires 12-15 PSI when cold (rises to 19-22 PSI when hot)
The E351 error specifically relates to low pressure in the heating circulation system. Pressure below 10 PSI triggers safety shutdowns.
Pressure Differences Between Models
| Navien Model | Minimum Pressure | Optimal Range (Cold) |
|---|---|---|
| NCB-240E | 10 PSI | 12-15 PSI |
| NPE-A2 | 15 PSI | 20-25 PSI |
Step-by-Step Troubleshooting
1. Check Auto-Feeder Valve
Locate the bell-shaped auto-feeder near your unit. The lever should be parallel to the pipe when open. If closed (perpendicular), open it slowly while monitoring pressure on the display. Pressure should rise within minutes.
Common Auto-Feeder Issues
- Valve accidentally closed during maintenance
- Mineral buildup blocking water flow
- Faulty pressure regulator
2. Test Expansion Tank
Faulty expansion tanks cause pressure fluctuations. Follow this test:
- Turn off boiler and let system cool
- Isolate tank with shutoff valve
- Press air valve stem – if water sprays out, replace tank
- Check air pressure with gauge – should match system pressure (12 PSI)
According to Navien’s technical support, 60% of E351 errors stem from expansion tank failures.
3. Inspect for Leaks
Check these common leak points:
- Pressure relief valve discharge pipe
- Zone valve connections
- Circulator pump seals
- Baseboard radiator fittings
Add food coloring to system water to trace small leaks. The dye will appear at leak points within hours.
Advanced Solutions
When Reset Button Doesn’t Work
If unplugging/resetting temporarily fixes pressure but the error returns:
- Install a secondary pressure gauge (like those in flush kits)
- Compare readings with Navien display
- If values differ by >2 PSI, replace the pressure sensor
Zone-Specific Pressure Drops
Pressure drops when activating upper floors indicate:
- Undersized piping to upper zones
- Air pockets in high elevation pipes
- Failing zone circulator pump
Bleed air from all radiators starting from the highest floor. Consider adding an automatic air vent at the system’s peak point.
Preventative Maintenance
- Monthly: Check pressure when system is cold
- Seasonal: Test expansion tank charge
- Annual: Flush system and inspect auto-feeder
For homes with water pressure below 40 PSI, install a booster pump. The Grundfos CHP series works well with Navien systems.
When to Call a Professional
Contact a Navien-certified technician if you experience:
- Frequent pressure drops despite proper auto-feeder operation
- Visible water leaks at the heat exchanger
- Consistent pressure differences between gauges
- Error codes persisting after all troubleshooting
